Spa Etiquette
Thank you for visiting Spa Euphoria. The following information is intended to make your visit as seamless and enjoyable as possible:
Appointments – When making an appointment, please have your credit card or gift card available; we will have to hold your reservation for any service over $50. This is a standard policy created as a courtesy to our clients. Reservations are recommended for all appointments. You can call 1-705-741-4772 or 1-877-741-4772 to schedule an appointment, or you can use our Request Appointment form online.
Upon Arrival – Please arrive 20 to 30 minutes early for your appointment. This will allow time to change if necessary, complete paperwork and enjoy a beverage and a steam bath/sauna depending upon scheduled treatment.
Spa Euphoria Client Forms – If you are new to Spa Euphoria, you will most likely need to fill out a client form for our facial or body treatments, registered massage therapy, laser packages and some waxing services. A client form provides our therapists with the necessary information to complete a treatment safely and without complication. Conditions such as pregnancy (or possibility thereof), recent surgery and various other conditions can conflict with certain treatments. It is in your best interest to complete the necessary forms to the best of your ability. All information collected on a client form is strictly confidential and is only shared with the therapists who will be completing your treatment. For further information, please refer to Spa Euphoria's privacy policy set out below.
Our Staff – We cannot guarantee requests for therapists. However, we will make every attempt to honour your preferences.
Late Policy – Arriving late will simply limit the time for your treatment. To avoid inconveniencing other clients, all treatments will end at the scheduled time.
Attire – We provide appropriate spa wear for your services and locker rooms for both men and women. Our spa protocol requires full draping of guests during body treatments and massage therapy.
Spa Amenities – We offer a spa relaxation lounge with light refreshments, use of locker rooms and sauna.
Spa Refreshments – We offer a variety of beverages and snacks to all clients. We have a wide range of teas and juices, fresh fruit and other snacks.
Age Requirements – All clients must be at least 18 years of age to receive treatments unless accompanied by an adult.
Children – Spa Euphoria is a place for you to relax and enjoy personal care. For the enjoyment and safety of you and our guests, we ask that you do not bring children into the spa area. You deserve to have time to yourself for personal care and well-being.
Valuables – Please do not bring jewelry or valuables into the spa. Many treatments require that you remove your jewelry. We are not responsible for lost or stolen items.
Gift Cards – Spa Euphoria Gift Cards must be presented at the time of service and cannot be traced if lost. In addition they are not redeemable if lost or stolen and are non-transferable. Gift cards are non-refundable.
Group Events and Parties – Spa Euphoria can accommodate many types of groups and parties. Please call us at least 6 weeks in advance to ensure the best choice of appointments for your group.
Pricing – Pricing is subject to change without notice.
Returns/Exchanges – Spa Euphoria cannot provide refunds on any products purchased in our boutique or services in spa and salon due to the personalized nature of these products/services. Unopened products can be exchanged with original sale receipt within fifteen days of original purchase.
Payment Methods – Spa Euphoria accepts cash, Debit, Visa, MasterCard and American Express. Personal cheques are not accepted.
Gratuity – Tipping is never expected, but always appreciated. Please ask about our group tipping protocol.
Cancellations – We request the courtesy of a 72-hour cancellation notice on all spa packages and a 24-hour notice on all spa services. Any missed appointments or appointments cancelled less than 24 hours in advance will be charged 50% of the treatment or package rate after a first warning. Arriving late may require us to cancel or reduce the length of service with full charges applied. This policy has been established to ensure that our therapists are compensated for the time they set aside for our clients and their guests ahead of other clients. Without proper notice of cancellation, Spa Euphoria will be unable to rebook these appointments with other clients. We appreciate your co-operation and understanding of this policy.
No Shows – Clients who fail to show for a service will be asked to provide 50% of payment upfront when they are booking their next service – no exceptions will be provided.
Privacy Policy – In order to maintain a high level of customer service, Spa Euphoria is required from time to time to collect, retain, and disclose personal information. Spa Euphoria is committed to treating such personal information in accordance with your best interests and applicable law. All of the personal information collected by us will be used and retained exclusively by Spa Euphoria to provide you with the highest quality professional treatments and services. Our Privacy Policy is available at our reception desk and a copy is available on request.
What is Personal Information?
Personal information is information about an identifiable individual and includes information that relates to an individual's personal characteristics and their health.
Types of Personal Information
Spa Euphoria collects the minimal amount of personal information required to maintain high standards of excellence and safety. The types of personal information, which Spa Euphoria collects from guests and prospective guests including the following:
- Name, age, family status;
- Residential and/or business address;
- Contact telephone numbers and e-mail addresses;
- Credit card and other financial billing information;
- Personal preferences regarding services provided, favourite therapists, timing of visits, future requests etc.; and
- Relevant health history information.
Purposes of Collecting Personal Information
Spa Euphoria collects personal information from its clients for the following purposes:
- To provide spa services including spa reservations and bookings;
- To assess what clients' needs are, to advise them of their options and to provide the treatment they choose to have;
- To ensure that clients can safely have our various treatments performed on them and are aware of the risks involved;
- To provide gift cards and other promotional products;
- To process and collect payments for services;
- To provide promotional and marketing information regarding Spa Euphoria’s promotions, special services and products;
- To obtain and analyze marketing data in order to better understand our guests’ demographics and preferences; and
- To meet the applicable requirements of the Personal Health Information Protection Act (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA) and the College of Massage Therapy of Ontario.
Methods of Collecting Personal Information
Spa Euphoria collects personal information in the following circumstances:
- When clients fill out our client forms or comment cards;
- When reservations are made or inquiries for reservations are made;
- At the time of payment for any products or services and/or check out and processing of these functions;
- Upon receipt and processing of email, online, mail or telephone inquiries; and
- During treatment sessions.
Spa Euphoria’s Website
Spa Euphoria collects the Internet Protocol (IP) address from each user who visits its website. Spa Euphoria may use these IP addresses to maintain and analyze statistical data regarding traffic on its website, to help diagnose problems with its server and to help protect against fraud. Spa Euphoria may also uses cookies on its website to keep temporarily stored information.
Retention, Storage and Disclosure of Personal Information
Spa Euphoria records and stores personal information in hard copy on its various manual forms including client forms, guest registration cards, invoices, comment cards, promotional items and electronically on its computer system.
Spa Euphoria maintains appropriate security measures over all methods of storage of personal information to ensure that privacy is maintained and all Spa Euphoria employees have been advised of and provided with appropriate training with respect to the protection of personal information.
Spa Euphoria may be required in the normal course of business to transfer and disclose personal information to third parties from time to time for processing and completion of its services. Spa Euphoria uses contractual and other means to ensure that these third parties provide appropriate privacy protection for this personal information.
Spa Euphoria destroys all records containing personal information when they are no longer required for their stated purposes.
Consent
Spa Euphoria obtains consent for the collection, retention and disclosure of personal information for its stated purposes. Consent will be implied when information is collected in the normal course for a stated purpose such as completing a client form or reserving or submitting information through a form on its website. Spa Euphoria may be unable to complete its services if consent is expressly refused for these purposes.
Reviewing and Correcting Personal Information
Under the PHIPA and PIPEDA, you have the right to view, verify and amend any information we have about you. Unless otherwise prohibited by law, Spa Euphoria will provide reasonable access to an individual’s personal information and individuals may challenge this information or request that this personal information be corrected, amended or updated as may be necessary.
Individuals may also request that Spa Euphoria remove their personal information from its records and, subject to necessary requirements for retention or those provided by law, Spa Euphoria will make reasonable efforts to comply with such requests.
Inquiries or Complaints
Individuals may contact Spa Euphoria’s Privacy Officer at the address listed below to arrange to review or otherwise discuss your personal information. You will be required to provide satisfactory proof of your identity before such requests will be granted.
Amy Le Clair
Privacy Officer
Spa Euphoria Ltd.
738 Lansdowne Street West
Peterborough, Ontario K9J 1Z3
Telephone 1-877-741-4772 or 1-705-741-4772
Regarding massage therapy, if you have a concern about our professional staff we would ask you to discuss those concerns with us. However, if we cannot satisfy your concerns, you are entitled to complain to the regulatory body of massage therapists as set out below:
COLLEGE FOR MASSAGE THERAPISTS OF ONTARIO
1867 Yonge Street, Suite 810, Toronto, ON M4S 1Y5
Phone: (416) 489-2626 or 1-(800) 465-1933
Facsimile (416) 489-2625
Email cmto@cmto.com
Amendments to Policy
To accommodate changes in our services, the relevant legal requirements, or technological changes, Spa Euphoria may from time to time amend this policy to add, change or remove portions of the same if such additions, changes or deletions are necessary and appropriate. The policy will be revised to reflect any such updates from time to time.